Here is a list of the most Frequently Asked Questions for the ZipX Service.
What is ZipX Pre-Alert?
The ZIPX Pre-Alert is a new feature that is designed to monitor and process your shipments faster.
EXAMPLE:
On receipt of confirmation of your order being shipped from your supplier/vendor, you are required to update our pre-alert via our website www.zipx.com under the heading PRE-ALERT. This provides IBC Miami with your shipment information prior to receiving it and allows faster processing of your shipment.
Why do I have to use ZipX Pre-Alert?
This added feature alerts and provides IBC with vital information about your shipment prior to its arrival at our facility in Miami and allows faster processing of you shipment.
What is the ZipX service?
ZipX is a service that lets you have a physical address in the United States (USA). Most of the US companies that sell through the Internet, telephone or catalog make deliveries within the US only.
ZipX gives you a physical address in Miami, Florida where you can receive your purchases within the US.
Once your goods / purchases are received at your ZipX US address, IBC will take care of all the steps, necessary to deliver to you at your doorstep.
How does ZipX work?
Once you have registered and have been assigned a ZipX account number, you can make purchases at your favorite stores in the United States, through the Internet, telephone or catalog and send the purchases or documents to your physical address in Miami, Florida. There, ZipX will make sure it is shipped and delivered to your home/office.
To ensure that your package arrives at your ZipX Address in Miami we recommend that you use a courier service company that delivers within the U.S. like FedEx, UPS, DHL, or even the U.S. Postal Service as they use tracking systems via the Internet and can provide a proof of delivery (P.O.D.).
Once your package have arrived at the Miami address. IBC will make sure that they are shipped safely to you.
For example, if a customer whose name is John Smith, with Dept. # 00-0000 wants to receive his package at his address in the U.S., he must enter the following information in the ship to address on the Internet order:
( see example below )
Name: John
Last Name: Smith
Address 1: 8401 NW 17th Street
Address 2: Dept # 00-0000 (ZipX assigned no.)
City: Doral
State: Florida
Zip Code: 33126
PhoneNumber: 305-591-8080
Upon arrival into your country, IBC will proceed to clear and deliver the package to your local registered address in your country.
ZipX will only charge you the freight rate based on the weight, plus the duty and Taxes from Customs & Excise if applicable.
How do I open a ZipX account?
To get a ZipX account, the first thing you should do is to sign up online at www.zipx.com or contact an IBC customer service agent at 305-591-8080. You will be required to register with IBC and then a ZipX account will be provided to you.
You can review the ZipX terms and conditions agreement on having a ZipX account at www.zipx.com.
How much does ZipX cost?
No signup or Membership fee.
To check freight charges go to Rates at www.zipx.com
Where can I sign up for ZipX?
After you signup online or contact one of IBC customer service agents. You can go to our IBC office or we can have a sales representative visit you whereby you will sign our membership agreement.
You can review our ZipX terms and conditions agreement on our website at www.zipx.com.
What is my address in the United States?
Your physical address in the U.S. is at IBC head office in Miami. The following is an example of how you should type your name and address in the ship to address column of your Internet order.
Name: John
Last Name: Smith
Address 1: 8401 NW 17th Street
Address 2: Dept # 00-0000 (ZipX assigned no.)
City: Doral
State: Florida
Zip Code: 33126
Phone number: 305-591-8080
Who should I contact if I have any inquiry?
If you have any issue with the delivery of your package please contact us by email at cs@ibcexpress.com or call our local office in your country at 305-591-8080 and one of our IBC customer service agents will gladly assist you with your inquiry.
Can I call to check if my packages arrived?
Yes, you could call or track your package online for this information at www.zipx.com.
Can I receive packages from all domestic and international Courier Companies?
Yes, we will receive packages at our Miami receiving facility from any domestic or international courier company.
Can I pick up my packages?
Yes. Upon request you can pick up your packages at our local office. IBC standard service is to deliver free of charge to your office/home registered address.
Is there a limit to the number of purchases that I can buy through the Internet, Catalogues, Magazines,etc.?
There is no limit for the amount of purchases you can buy through the Internet.
If my supplier or online store requests a contact telephone number, what telephone number should I give them?
You can provide the telephone number of our IBC facility in Miami 305-591-8080.
Will there be additional costs when I want my packages delivered to my home or office address?
No. Delivery is free.
Can I request for the delivery of my packages to a different address other than what I have in your file, registered as my local address in my country?
Yes. You can call us and arrange with one of our customer service agents at 279-582-8800 or email us at cs@ibcexpress.com.
Are the Customs duty and Taxes included in ZipX rates?
No, ZipX rates only comprise of freight charges only.
Will I have to pay Customs Duties?
Duties and Taxes are accessed by Customs & Excise based on the type of goods/commodity and will be payable to IBC upon collection or delivery of your packages.
As part of our value added services, IBC will clear the packages through Customs & Excise and pay the duty and Taxes on your behalf.
What can I send through my ZipX Service?
Any type of goods/commodity that are not considered prohibited or illegal material.
Here are just a few items that are prohibited to bring into the country!
Human remains or ashes
Live Animals, fish, birds
Firearms and parts, ammunition, explosives and weapons of any kind
Illegal goods
Bullion (of any precious metal)
Negotiable instruments in Bearer form (this is cash like)
Items which could be use as weapons
Insects/Larva /Pupae etc
Dangerous Goods
Perishable items
Pornography (videos, DVDs, magazines, adult toys)
Currency of any kind (cash)
